F.A.Q

Your comments and feedback have helped us to develop a list of frequently asked questions. If your query is not answered here, please email us.

About the hotel Gloriamaris & suites

Is breakfast included?
Breakfast is only included where it is stated as being included in the rate description.

How will I know my booking is confirmed?
When you have completed the booking process you will reach the booking confirmation page. This includes your reservation details as well as a confirmation number. You will also receive booking confirmation by email. This will include your reservation details and a confirmation number.

Will I receive written confirmation of my reservation?
If you have made a reservation online you will receive an email confirmation. Written confirmations are only sent if requested when making a booking over the telephone.

What is the cancellation procedure?
Gloria Maris Hotel Suites & Villas have the following cancellation policy:

Cancellation policy

Gloria Maris Hotel Suites & Villas have the following cancellation policy:

  • For cancellations up to 21 day before the date of arrival is free of charge
  • For later cancellations
    • 50% of the total amount will be charged
  • For ‘no-shows’ , Early booking discounts & “Last Minute Special” offers
    • 100% of the total amount will be charged
  • Please note that if you have booked a room under early booking discounts & “Last Minute Special” rate, special terms and conditions apply. Your booking cannot be changed, cancelled or refunded and full pre-payment may be taken from your credit card prior to arrival. In the event of a non-arrival, your credit card will be charged for this stay.

You need to pay a deposit of 50% of the booking when you make a reservation atgloriamaris.gr. Cancellation is free of charge provided you inform us 21 days in advance.Pleased see our cancellation policy.

Can I request adjoining rooms?
Adjoining rooms can be requested in the special requirement section of the booking form. Please note that all requests cannot be guaranteed. Availability will be subject to demand on the day of arrival.

Can I request a smoking room?
Smoking rooms can be requested by selecting that option on the booking form. Please note that all requests cannot be guaranteed. Availability will be subject to demand on the day of arrival.

Are there cots available?
Cots and can be selected in the special request section on the booking form.

Do the hotels accept animals?
Animals are permitted on the premises on request in low season (May, June, September & October) with the exception of guide dogs.

Are there certain dates that the property is not open?
Our hotel open 01/05 and close at the end of October. To check whether our property is open during a holiday period please contact us directly.

I’ve made a booking but would like to extend my stay.
To amend your booking please contact us direct by e-mail/tel. Please have your name, the type of the room that you have booked & the dates and the reservation number available when calling. Please note that we cannot guarantee that the room rate of the original booking will still be available at this time.

Alternatively you may cancel your original booking and make a new reservation that includes the additional nights.

What is the Best Price Guarantee?
We guarantee that for hotel reservation made on gloriamaris.com, you will not find a lower room rate publicly available on the Internet for that same room type in the same hotel on the same date requested! If, having made a booking on gloriamaris.com you should find a lower publicly available price, for the same room at the same hotel, elsewhere on the internet within 24 hours of booking, we will honour that rate. Click here for more details.

How many children to a room?
A maximum of two children can stay in a room with an adult. Children are persons eleven years or younger.

There is a mistake in my confirmation / I want to amend my booking.
Please contact us direct by e-mail/ Tel. Please have your booking details and confirmation number ready before calling. Please note that we cannot guarantee that the room rate of the original booking will still be available at this time.

I can’t find the dates I am looking for, what should I do?
If you cannot find your desired dates on the website this probably means that there is no availability in our hotel. However If you contact us, it may be possible to secure a final room.

The website is not working correctly, what should I do?
If you are having difficulty making a booking on the site please return to the site later that day, if possible. In instances of technical difficulty we endeavour to correct the problem as soon as possible and appreciate your patience.

Is it safe to use my credit card?
Our website uses the Secure Sockets Layer protocol to protect your online transaction. Secure Sockets Layer is a security protocol that provides communications privacy over the Internet. This allows your computer to communicate with our server in a way that is designed to prevent tampering or message forgery. Your credit card number is also “one-way” encrypted as it enters our databases. This means that it cannot be read from the database by our staff. We will take all reasonable care to keep the details of your order and credit card information secure but unless we have been negligent, we will not be liable for any losses you may suffer as a result of unauthorised access by a third party to the information transmitted by you when making reservations at this website.

Do you require payment of a deposit?
You need to pay a deposit of 50% of the booking when you make a reservation at gloriamaris.com. Please note that if you have booked a “Last Minute Special” rate, full pre-payment may be taken from your credit card prior to arrival. In the event of a non-arrival, your credit card will be charged for this stay.

Are taxes included in the total quote?
All rates are inclusive of tax.

What time is check in / check out?
Check in time is 14:00 am, check out time is 11pm.

Is car parking available at all hotels?
Yes there is a large parking area by the site of the hotel.

Where should I direct a complaint?
If you are unsatisfied with your experience in our hotel please direct your complaint in writing to our hotel Manager.
Do we have any benefits if we book through the internet e.g. discount?
Yes, you do have, for further information please check our web site to view our special offers (click here)

About the island/area

Do you organise excursions? If yes which ones do you organise?
Yes we do organise various excursions such as

  • Keri Caves
  • Marathonis (turtle island)
  • Carretta -Carretta
  • Sunset

For further information please click here. (Link to excursions)

Where can we go for shopping?
If you are addicted to shopping there are many places ideal for shopping like Zante Town & Laganas.

What is the night life like in the resort of koukla?
Pretty quiet. There is not much night life at the resort. That’s why at the hotel we do provide night entertainment. For further information please click here. (link to Gloriamaris entrainment page)

What to eat while in Zante?
Here are a few specialities you will come across:
Tzatziki: A yoguart dip with garlic and cucumber
Taramosalata: Pink paste made from grey mullet roe
Dolmades: Vine Leaves stuffed with rice and/or minced meat
Feta Cheese: Goat or sheeps cheese
Patsitsio: Baced macaroni with minced meat, white sauce and cheese (starter or main caurse)
Moussaka: baked aubergine with minced meat. White sause and cheese
Souvlaki: Skewered lamb or veal grilled over charcoal
Kefterdes: Greek style meatballs flavoured with spices and herbs
Kalamari: Deep fried baby squid
Yemista: Stuffed vegetable. Usually tomatoes but often peppers and aubergines too. These sometimes contain meat but most bake them with rice and herbs. Ideal for vegetarians.
What are the local products? Where can we buy local products?
Also Zante is well known for Olive Oil, Wine, Kefalotyri (local spicy cheese)

Local goodies: Pasteli ( locally made sweet with nuts and honey), Mantolato ( locally made nougat).
All local goods can be found in the local supermarkets or tourist shops.
Where are the best places to go sightseeing?
The whole of the island has many beauty spots but the following are extra special

  • Keri ( lovely quiet fishing resort on the south coast)
  • Kampi (mountain location with un-missable sunset)
  • Gerakas (for turtles and sandy beach)

Where are the traditional restaurants?
Traditional restaurants can be found in all villages of the island. Its best to go on the outskirts of most resorts to find a traditional taverna where the locals eat.
Are there any night clubs nearby?
Most of the night clubs are located in Laganas. If you are really interested for wild night of entertainment the best place is the resort of Laganas, the largest liveliest resort on Zakynthos.
Where can we go scuba diving?
There is a superb diving school located in the resort of Keri Lake on the south coast of the island: http://www.diving-center-turtle-beach.com

Can you give us a brief description of the koukla resort?
Koukla is a wonderful little resort nestled between Aghios Sostis and Keri Lake on the bay of Laganas surrounded by olive groves. This is a very small resort consisting of two hotels and a few self catering units with a very narrow beach and with lovely views of Marathonissi and the bay of Laganas. At the Gloria Maris Hotel Suites & Villas Beach Front you can find all the facilities you will need on a relaxing holiday without the very busy resort atmosphere. The Tropics beach bar offers holidaymakers delicious Greek dishes during the day and music nights in Caribbean style. The resort has a couple of mini markets and tavernas. The Swimming pool at the Gloria Maris is Open to all and the pool bar and cafeteria are the perfect place with gorgeous views for a relax evening as well or a meal at its Greek Taverna.
Is the beach at koukla sandy?
Yes it is small sandy beach with shallow water
Is it safe for children?
It is safe for children as the sea of poro koula is shallow for a good distance.
Do you have sharks?
No we don’t!! Do not worry!
What are the most famous beaches on the island?
Zakynthos has over 30 superb beaches, the most famous being Laganas Beach which is approx 9 km and has a long stretch of golden sand – it is thought to be one of the longest beaches in Greece. The beach is part of the national marine park set up to protect the endangered loggerhead turtles which come to nest here.

Major events in Zakynthos

Feast of the Virgin Mary:
Like in every other part of Greece, the celebration of the Virgin Mary (on the 15th of August) is one of the most important feasts in Zakynthos. A religious ceremony is held in honour of the Virgin, followed by dances, eating and drinking until dawn.
All the islanders gathered on the 15th of August participate in the feast. The local church in Katastari is closest to the hotel.
The Feast of Agios Dionysios:

Two annual major festivals are held in honour of Agios Dionysios (St Dennis), Patron Saint of Zakynthos. The first festival is on the 24th of August and is held in memory of the transportation of the Saint’s body from the monastery of Strofadia to the church of Agios Dionysios, where it still is today.

The second festival is celebrated on the 17th of December, date of the death of the saint.
Both festivals last three days and consist in various religious ceremonies followed by traditional dances and music accompanied by local food and wine; those feats attract thousands of people and pilgrims from all over the island and from other parts of Greece.

General Information

Will my mobile phone work in Greece? Or what do I need to do prior my arrival in order to be able to use my mobile in Greece?

Yes, if your mobile is a contract phone then you need to advise your server to activate the roaming feature. Please note that every time you use your phone both parties are charged. If you have a ‘pay as you go’ phone you will need to top up with lots of credits as they can be used up very quickly. Alternatively if your phone is unlocked purchase a local sim card for around 7 Euros.
How many cigarettes /alcohol can I take back home with you:
There is no longer a duty free allowance within Europe. Basically if you can prove the goods are for personal use and not for resale then there are no real limits. Here is a standard limit:-
3200 cigarettes, 200 cigars, 400 cigarillos, 3kg tobacco, 110 litres of beer, 90 litres of wine, 10 litres of spirits, 20 litres of fortified wine (such as port or sherry).

What is current exchange rate to the pound?
http://www.alphabank.gr/tools/eeurocur.htm (link active)

What is the national code for Greece when I am calling from outside of Greece?
0030 … Take the next zero out of the local code and then dial the rest of the numbers

What is the code when calling home from Greece?
When calling the UK the code is 0044 no zero on the local code and then the number e.g 0044 191 ..(for Newcastle)

INTERNATIONAL DIALLING CODES FROM GREECE
Australia 0061 Italy 0039
Austria 0043 Romania 0040
Bulgaria 00359 Russia 007
Canada 001 Slovakia 00386
Croatia 00385 Spain 0034
Czech Rep 0042 Turkey 0090
France 0033 Ukraine 007
Germany 0049 United Kingdom 0044
Ireland 00353 Yugoslavia 00381

Where can we hire a car?
There are plenty of places that you can hire a car locally, but you can always ask reception for further information.

What transportation is available on the Island?
Public transport is not too reliable although the bus service does run daily into the town and from here you can visit all other areas of the island. Please ask for the bus time table at the reception and remember that they often run on Greek time! Taxis are widely available and recognizable by their silver/grey colour. Please be aware Greek taxi drivers are quite an experience!! For example, if you are a couple and you have taken a taxi from Zante town to Alykanas, it is quite normal for the taxi driver to stop on the way and pick up another couple, if they are going to the same direction as you! He will then charge both of you the fare (the fare is not shared in Zakynthos). Try to accept this as we locals do, my advice, don’t ask “why?” That’s just the way it is!

Taxi service

Taxis are widely available and recognizable by their silver/grey colour. Please be aware Greek taxi drivers are quite an experience!! For example, if you are a couple and you have taken a taxi from Zante town to koukla, it is quite normal for the taxi driver to stop on the way and pick up another couple, if they are going to the same direction as you! He will then charge both of you the fare (the fare is not shared in Zakynthos). Try to accept this as we locals do, my advice, don’t ask “why?” That’s just the way it is!

Major Banks in Zakynthos

  • National Bank of Greece
  • Alpha Bank
  • Pireaus Bank
  • Eurobank
  • The Bank of Cyprus
  • Agrotiki Bank
  • Emporiki Bank

Issue Passport & Visa before travelling to Greece

To enter Greece you will need a valid passport or, for EU nationals, travel documents (ID cards). Nationals of European countries outside of the European Union, Australia, Canada, New Zealand and USA can stay for up to 3mths without a visa.

About Zakynthos and the Ionian Islands

Zakynthos, also called Zante, is the southernmost island of the Ionian Islands and the third largest of the group which includes Corfu, Kefalonia, Lefkada, Paxos, Kythira, and Ithaka. Zante covers an area of 406 square km and has a population of about 40.000 inhabitants